Career Opportunities
Healthcare Navigator
Title: Healthcare Navigator
Reports To: Senior Director of Programs and Operations
Position Type: Full Time
Summary:
A Healthcare Navigator will assist individuals in enrolling in the Affordable Care Act Health Insurance Marketplace and accurately report on activities. Candidate/Staff are required to be fingerprinted and background checked after completing a minimum of 20 hours of an HHS-developed training program and passing an exam to ensure appropriate understanding of relevant Exchange-related information prior to beginning Navigator work.
CORE DUTIES AND RESPONSIBILITES include the following:
Scheduling and taking in-person appointments for enrollment services
Conduct follow-up phone calls
Answer a 1-800 toll-free phone line for consumers needing assistance
Attend outreach events and speak with consumers in public venues, and enter data daily
Carry out the statutory and regulatory duties including: maintaining expertise in eligibility, enrollment, and program specifications including that of Medicaid and CHIP (Children’s Health Insurance Program) in addition to the Federal Health Insurance Marketplace
Conduct public education activities to raise awareness about the Exchange
Provide information and services in a fair, accurate, and impartial manner
Facilitate selection of a Qualified Health Plan
Provide referrals to applicable office of health insurance consumer assistance to address consumer grievances or questions about their health plan, coverage, or a determination
Provide information that is culturally and linguistically appropriate and accessible to individuals with disabilities.
Education/Experience and Requirements:
Bachelor Degree preferred in Education, Social Work, Health, etc.; Associates Degree or combination of education and experience considered
Ability to communicate clearly in person and on the phone
Ability to conduct outreach and willingness to drive to identified sites
Experience with health insurance preferred
Excellent written and oral communication skills
Experience in group facilitation
Must be computer literate using Microsoft Office or similar applications
Positive and team-oriented attitude with outstanding organizational skills
Ability to carry out responsibilities with flexibility to adapt to changing needs and goals
Ability to work effectively with persons of all ages and diverse backgrounds, skills and abilities
Ability to balance the needs and expectations of multiple constituents
Bilingual strongly preferred but not required
Must have a valid Florida Driver’s License and reliable transportation
Must pass a level 2 background screening
No phone calls please. Send resume and cover letter to Tomas Evangelista at tevangelista@ulpbc.org
