Career Opportunities

Healthcare Navigator

Title: Healthcare Navigator

Reports To: Senior Director of Programs and Operations

Position Type: Full Time


A Healthcare Navigator will assist individuals in enrolling in the Affordable Care Act Health Insurance Marketplace and accurately report on activities. Candidate/Staff are required to be fingerprinted and background checked after completing a minimum of 20 hours of an HHS-developed training program and passing an exam to ensure appropriate understanding of relevant Exchange-related information prior to beginning Navigator work.


  • Scheduling and taking in-person appointments for enrollment services

  • Conduct follow-up phone calls

  • Answer a 1-800 toll-free phone line for consumers needing assistance

  • Attend outreach events and speak with consumers in public venues, and enter data daily

  • Carry out the statutory and regulatory duties including: maintaining expertise in eligibility, enrollment, and program specifications including that of Medicaid and CHIP (Children’s Health Insurance Program) in addition to the Federal Health Insurance Marketplace

  • Conduct public education activities to raise awareness about the Exchange

  • Provide information and services in a fair, accurate, and impartial manner

  • Facilitate selection of a Qualified Health Plan

  • Provide referrals to applicable office of health insurance consumer assistance to address consumer grievances or questions about their health plan, coverage, or a determination

  • Provide information that is culturally and linguistically appropriate and accessible to individuals with disabilities.

Education/Experience and Requirements:

  • Bachelor Degree preferred in Education, Social Work, Health, etc.; Associates Degree or combination of education and experience considered

  • Ability to communicate clearly in person and on the phone

  • Ability to conduct outreach and willingness to drive to identified sites

  • Experience with health insurance preferred

  • Excellent written and oral communication skills

  • Experience in group facilitation

  • Must be computer literate using Microsoft Office or similar applications

  • Positive and team-oriented attitude with outstanding organizational skills

  • Ability to carry out responsibilities with flexibility to adapt to changing needs and goals

  • Ability to work effectively with persons of all ages and diverse backgrounds, skills and abilities

  • Ability to balance the needs and expectations of multiple constituents

  • Bilingual strongly preferred but not required

  • Must have a valid Florida Driver’s License and reliable transportation

  • Must pass a level 2 background screening

No phone calls please.  Send resume and cover letter to Tomas Evangelista at