Career Opportunities

ACA Navigator

Job Title: ACA Navigator

Reports To:Program Coordinator or as assigned

Summary:  An ACA Navigator is position that will assist individuals in enrolling in the Affordable Care Act Health Insurance Marketplace and accurately report on activities.  Candidate/Staff are required to be fingerprinted and background checked after completing a minimum of 20 hours of an HHS-developed training program and passing an exam to ensure appropriate understanding of relevant Exchange-related information prior to beginning Navigator work.


  • Scheduling and taking in-person appointments for enrollment services
  • Conduct follow-up phone calls
  • Answer a 1-800 toll-free phone line for consumers needing assistance
  • Attend outreach events and speak with consumers in public venues, and enter data daily
  • Carry out the statutory and regulatory duties including: maintaining expertise in eligibility, enrollment, and program specifications including that of Medicaid and CHIP (Children’s Health Insurance Program) in addition to the Federal Health Insurance Marketplace
  • Conduct public education activities to raise awareness about the Exchange
  • Provide information and services in a fair, accurate, and impartial manner
  • Facilitate selection of a Qualified Health Plan
  • Provide referrals to any applicable office of health insurance consumer assistance to address consumer grievances, questions, or complaints about their health plan, coverage, or a determination
  • Provide information in a manner that is culturally and linguistically appropriate and accessible to individuals with disabilities.

Education/Experience and Requirements:

  • Bachelor Degree preferred in Education, Social Work, Health, etc.; Associates Degree or combination of education and experience considered
  • Ability to communicate clearly in person and on the phone
  • Ability to conduct outreach
  • Willingness to drive to identified sites
  • Experience with health insurance and taxes, preferred
  • Excellent written and oral communication skills
  • Must have documented proficiency in group facilitation
  • Must be computer literate using Microsoft Office or similar applications
  • Positive and team-oriented attitude
  • Outstanding organizational skills
  • Ability to carry out responsibilities with flexibility to adapt to changing needs and goals
  • Ability to work effectively with persons of all ages and diverse backgrounds, skills and abilities
  • Ability to balance the needs and expectations of multiple constituents
  • Bilingual strongly preferred but not required


  • Must have a valid Florida Driver’s License and reliable transportation
  • Must pass a level 2 background screening

Submit Resume and Cover Letter to: